Or, for EB Player questions, see the software FAQ. For boardgame questions, see the boardgame FAQ.
| Orders / Shipments | ||
| Q. How do I place an order? | A. We recommend sending the printable order form or copy & paste from the emailable order form. On orders paid with a credit card, even those to be shipped via email, be sure to include the billing address (we need it for verification purposes). | |
| Q. Do you accept Paypal? | A. We do even better: we accept MC/Visa/Discover credit cards directly, so there's no need for the middlepal, oops, middleman. We do not accept American Express. | |
| Q. Is there a secure server for electronic orders? | A. Not at the present time. If you are concerned about credit card security, we suggest submitting your order via conventional mail, fax or phone. An option to also consider: many credit card issuers now offer single-use credit card numbers. | |
| Q. I tried to fax but could not. | A. Be sure you are dialing the fax extension: call our fax, listen for the message that requests the fax access code, press it, wait for the fax tone, and start sending. If you continue to have trouble please send your order via other means. | |
| Q. How much is an EBP registration and SuperExpress package? | A. The EBP registration is $25, and if you get the SuperExpress package at the same time, it is discounted to $64, making for a total of $89. | |
| Q. How do I get EBP and/or maps on CD? | A. If you want the items on CD, simply include the shipping/handling fee as shown on the order form (usually $5). | |
| Q. Is there any difference between items on CD and those sent via email? | A. The only difference is packaging and shipping speed. When sent via email, items are in ZIP compressed form. Those on CD are not ZIP compressed. | |
| Q. I want to register EBP and get it on CD. How much is the total? | A. EBP is $25, plus the shipping/handling fee as shown on the order form (usually $5). It's quicker to instead download it from our site. | |
| Q. Do you sell copies of Empire Builder, Eurorails or other board games in the series? | A. No, but you can find those board games at hobby shops or directly from Mayfair Games. | |
| Q. Oops, my check bounced or I did a chargeback. | A. That invalidates your registration, but we can get you back on track if you pay any missing amount plus a $50 service fee to cover expenses. | |
| Q. Can I get EB Player emailed to me? | A. We do not send the game software via email. We can send registration codes and add-on items (such as alternate game maps) via email, but not the game itself. You can download EB Player from this page. | |
| Q. How long until I get my items? | A. Most items shipped via email go out the same day, or next business day. Most shipments via conventional mail go out within a week of receipt. | |
| Q. Do you accept orders from outside the USA? | A. Many companies won't sell to foreign customers because it is more expensive to do so (added tech support, bank fees, etc.). We will accept orders from outside the USA if you are willing to pay a 10% surcharge, even on orders shipped via email. By submitting an order from, or intended for, outside the USA, you agree to allow us to append this fee if you have omitted it. This fee is non-refundable. Payments should be made in US dollars. | |
Empire Builder and Eurorails are trademark of Mayfair Games.