Other helpful FAQs: EBP software FAQ, board game FAQ, gift FAQ
| Orders / Shipments | ||
| Q. How do I place an order? | A. Most people copy & paste from the emailable order form; there's also a printable order form. For orders paid with a credit card, even those to be shipped via email, be sure to include the billing address (we need it for verification purposes). You can also order via telephone during normal business hours (11 am to 6 pm Eastern US). | |
| Q. Do you accept Paypal? | A. Only if you: 1) at the PayPal web site employ the PayPal Virtual Debit Card to get a virtual MasterCard number, then 2) use that number when you order from us. | |
| Q. Do you accept American Express or Discover card? | A. American Express, no. While we can process Discover charges if that is your only option, we cannot recommend using their card. Customers have reported being sued by Discover for charges Discover had promised to credit their account. We'd hate to see them do that to you too. If you have no other credit card, simply send us a check or money order. Money orders can be obtained at US Post Offices. | |
| Q. Is there a secure server for electronic orders? | A. Not at the present time. If you are concerned about credit card security, we recommend submitting your order via conventional mail, fax or phone. An option to also consider: many credit card issuers now offer single-use credit card numbers. By submitting an order via email, you agree your uniquely identifiable information (email, service provider, and/or IP address) serve as your signature on that order. | |
| Q. I tried to fax but could not. | A. Be sure you are dialing the fax extension: call our fax, listen for the message that requests the fax access code, press it, wait for the fax tone, and start sending. If you continue to have trouble please send your order via other means. | |
| Q. How much is an EBP registration and SuperExpress package? | A. The EBP registration is $25, and if you get the SuperExpress package at the same time, it is discounted to $64, making for a total of $89. | |
| Q. Which maps come with the SuperExpress package? | A. The alternate maps page has the details as well as a table showing which maps come in which discounted packages. | |
| Q. How can I avoid common errors on my order form? | A. The two most common mistakes on orders are 1) ordering a map package at its discount price without ordering an EBP registration; the discount is available only if you are also paying to register the EBP game at the same time, i.e. the top items on the order form; and 2) omitting EBP's pre-registration number; if you are not ordering a copy on CD, you should download and install your original EBP (or upgrade), get its pre-reg number from the game's Help menu of the primary computer on which you use EBP, then include that number on your order form. | |
| Q. What happens if I omit my pre-registration number? | A. Without the pre-registration number the game displays on your computer (Help, Registration Numbers menu) we cannot generate and provide your proper passcode, and that causes delay. We'll process your order, and reply that you need to send us that number. Pre-registration numbers begin with the digit 1. The only common reason you would not be able to provide the pre-registration number when you order is because you have not downloaded and installed the game, and are instead ordering a copy of it on CD. | |
| Q. How do I get EBP and/or maps on CD? | A. If you want the items on CD, simply include the shipping/handling fee as shown on the order form (usually $8). Within 30 days of receipt of an EBP CD, install the game onto the primary computer on which you want to use it and send us the pre-registration number the game shows; we will reply with your passcode. | |
| Q. Is there any difference between items on CD and those sent via email? | A. The only difference is packaging and shipping speed. When sent via email, items are in ZIP compressed form. Those on CD are not ZIP compressed. | |
| Q. I want to register EBP and get it on CD. How much is the total? | A. EBP is $25, plus the shipping/handling fee as shown on the order form (usually $8). It's quicker to instead download it from our site. | |
| Q. I want to register EBP on two of my computers. | A. Your first EBP is full price $25, registration for your second computer is discounted to $15. If you order it on CD, we'll send you one CD for both computers. You can get two CDs if you prefer, but then no secondary discount applies (i.e. they both cost full price). | |
| Q. After registering, how do I get my passcode? | A. Send us the pre-registration number EBP shows on the primary computer on which you want to use the game. To obtain that, run EBP and use the Help, Registration Numbers pull-down menu. For fastest service, include this pre-registration number right on your order form. | |
| Q. What happens if I supply a pre-registration number from an older version? | A. If the prices for items you want have not gone up, we will reply with your passcode for that version even if you submit a newer order form. Note there is a fee to upgrade to newer versions of significance, so be sure to send us the pre-registration number from the version you want to register and use. | |
| Q. Do you sell copies of Empire Builder®, Eurorails or other board games in the series? | A. No, but you can find those board games at hobby shops or directly from Mayfair Games. | |
| Q. Oops, my check bounced or I did a chargeback. | A. That invalidates your registration, but we can get you back on track if you pay via a USPS money order any missing amount plus a $50 service fee to defray expenses. | |
| Q. Can I get EB Pronto™ emailed to me? | A. We do not send executable game software via email. We can send registration codes and add-on items (such as alternate game maps) via email; to get executable software, download from these pages: EB Pronto, and EBPEdit. | |
| Q. How long until I get my items? | A. The quickest way is to send your order via email/phone, pay with a credit card, and allow us to ship to you via email; most such items are received within 24 hours. The slowest way is to send your order via conventional mail, pay via check or money order, and request your items be shipped via conventional mail; allow roughly 3 weeks to get your items. The typical duration of all other order combinations falls between those two. | |
| Q. What is your return / refund policy? | A. Returns for a refund (less shipping/handling and outside USA fee, if any) are permitted upon your request before we send you your passcode; we must receive such refund request along with any associated physical items (such as CDs) within 30 days of processing your order. No refunds are permitted after we have sent your passcode. Prior to placing your order, we encourage you to take advantage of the software's free trial period to determine if it works acceptably for you. | |
| Q. Do you accept orders from outside the USA? | A. Many companies won't sell to foreign customers because it is more expensive to do so (added tech support, bank fees, etc.). We will accept orders from outside the USA if you are willing to pay a 10% surcharge, even on orders shipped via email. By submitting an order from, or intended for, outside the USA, you agree to allow us to append this fee if you have omitted it. This fee is non-refundable. Payments should be made in US dollars. You remain liable for any import duties of your country. | |
Empire Builder is a registered trademark of Mayfair Games, and used here under license. EB Pronto is a trademark of Intersystem Concepts, Inc. EB Pronto and the alternate maps are not products of Mayfair Games.