EB Pronto™ Tech FAQ

If you have been directed here it is because one of your questions has already been answered below. While we would like to reply individually to you, the consistent and clear details below describe exactly what it's all about, letting us concentrate on making more games for you to enjoy. The software and support options below reflect years of evolution and refinement to match the stated preferences of the majority of gamers.

Also see: play FAQ | board game FAQ | order FAQ | detailed EBP install instructions



Installation / Registration / New Computers
Q. What are the typical steps? A. Download the game software, install it on your computer/table, play it free for up to 30 days, check it is operating acceptably, decide which additional game maps you want, send us your registration request, then enter the activation passcode we supply. Details follow below.
Q. How do I install EBP? A. Experienced PC users simply unzip the download file into a new subdirectory, and run EBP.EXE. Or, see the detailed install instructions. Or, get the game on CD by pre-paying the registration fee and including the shipping/handling fee shown on an order form.
Q. I've installed, but get an error upon first use of the program. A. EBP works immediately on the vast majority of computers, but some computers may have conflicting software, old drivers, or Windows issue. If you are using Windows Vista or later, first check for the common problems in those versions. After that, try the fixes for a crash.
Q. How do I register? A. Most people register via Paypal. You can also order via printable order form. The Order FAQ has details.
Q. What do I get by registering? A. We reply with your activation passcode that allows program use on that device past the free, initial 30-day trial period, and a link to download a copy of the EB7 USA/Canada/Mexico game map; however if you fail to include your pre-registraion number with your order, we will reply with a request for it. If you pay for shipping, your passcode and EB7 map (on CD) will be sent via conventional mail. Registration also grants you discounts on other maps purchased at the same time and discounted upgrades.
Q. I paid to register but the game says my trial period has ended. A. Did you enter your passcode into it yet? If you've paid but never received any passcode, send us via email the pre-registration number the game shows on the device on which you want to use it, along with the full name and address you had used with your payment.
Q. Where's the "pre-registration number"? A. In an unregistered copy of your desired version of software on the device on which you want to play the game, find it at the Help, Registration Numbers pull-down menu. All pre-registration numbers start with the digit 1. We must have it in order to reply with your proper passcode, which you then enter into the software per the on-screen instructions it provides.
Q. Where's my EB7 registration bonus map? A. See your registration confirmation email or letter for instructions.
Q. Can I still register old EBP versions? A. Existing customers may do so, not new customers. To avoid order processing delay, new customers must upgrade to the current major.minor version before sending us the pre-registration number it shows on the primary computer on which they want to use the program. To find the number of the version you are using, choose the Help, About... menu in the program. To compare it with the current version, see version history.
Q. I'd like to run EBP on my second computer or hard drive partition, but the passcode doesn't work. A. Each needs its own registration. To loyal customers we offer additional registrations at a discount. Order a secondary copy.
Q. My system crashed and I had to reinstall Windows. The process took my EBP registration with it. A. You should be able to reactivate your registration on the same computer by using the passcode we had sent before. If not, or if you lost your passcode, you can get a replacement as described in the "new passcode" question below.
Q. How can I preserve my registration? A. After entering your EBP passcode, we recommend that you 1) make a copy of the contents of the subdirectory in which EBP is installed, 2) test that backup by restoring it into a new subdirectory on the same computer hard drive, and 3) if that restoration works, you've made a proper backup. If you don't have a proper backup, and you have already consumed your free passcode, order a recovery copy. Note that you should not restore a backup onto different computer hardware and expect it to function.
Q. I registered and used the program fine for awhile but now it tells me my trial period has expired. A. Since EBP is licensed on a per-device basis that will happen if you change computer equipment. If your equipment is the same as when you had entered your passcode, reinstall from the backup you had made after entering your passcode (you did make the backup we recommended, didn't you?).

If you do not have a usable backup, you can get a new passcode as described in the "new passcode" question below.

Q. I stopped using my old computer and got a new one, but the program doesn't recognize my prior registration or my old passcode. How do I transfer my EBP registration to it? A. Download and install a fresh copy, or install from your game CD, then run EBP, which will start in trial mode. You'll need a new passcode as described in the "new passcode" question below.

If you skip the steps above and instead copy the contents of your EBP directory from one computer to another, when you try to play, EBP may display that you have not registered or that your free trial has expired. You'll need a new passcode; see the following questions to learn how to get it.

Q. How do I get a new passcode? A. With standard Support Plan coverage you are eligible for one free recovery passcode for the same registered major.minor version, provided 1) it has been more than 30 days since any registration, and 2) more than 12 months since your last free recovery passcode. If you so qualify, install and run the program (download it if necessary), choose its Help, Registration Numbers pull-down menu, and send us the pre-registration number shown, via email is best. We'll reply with your new passcode.

If you do not qualify, for example you had an older major.minor version or are not covered by a Support Plan or need more than one recovery, you can get a new passcode for a small fee: order a recovery or upgrade registration, and send us the pre-registration number the game now shows.

Q. I have 2 registrations... can I get 2 free recovery passcodes the same year? A. Few people need that many annually, but if you want to cover that possibility purchase two full-price (i.e. non-secondary, non-recovery) registrations. If you instead purchase one at full price and another as a secondary (discounted) registration, under standard Support Plan coverage you are entitled to only one free recovery passcode within a 12-month period. In the event you exhaust your supply of free recovery passcodes, a registered user can purchase additional ones at the discount price shown on an order form.
Q. What is the version number format? A. EBP versions are numbered in the form major.minor.revision. For example, 1.5.11 is major version 1, minor version 5, revision 11. If you have paid to register 1.5.x and now want to recover to 1.6.x, doing so is considered an upgrade for which a small fee applies as shown on an order form. You can find the version number of your copy of EBP via the game's Help, About... menu.
Q. I don't have a backup copy of an old version of the program to restore onto my computer. A. Download and install the current version, and submit an order for an upgrade. Pricing is shown on an order form.
Q. I lost the maps you sent me previously. Can I get a replacement? A. Yes, order a map refresh; see the services order form to determine the costs. Simply write in the order form's margins or in your email which maps need replacing. A map refresh upgrades you to the latest version of the maps.
Q. Can I upgrade my version of Windows without losing my EBP registration? A. It should be possible, but might fail. Microsoft doesn't worry much about being careful to not clobber non-Microsoft applications. Some people have upgraded without losing their EBP registration, others have not. If you lose your registration in this manner, you can get another as described above for replacing old computer equipment.
Q. I frequently wipe clean and rebuild my hard disk contents from scratch... A. You might be able to reactivate your registration on the same computer by using the passcode we had sent before, but we cannot guarantee that.
Q. I'm having trouble installing the emailed add ons. A. See the detailed install instructions. Or, you can order a copy on CD.
Q. I've not been able to install at all. A. Consider getting a copy on CD since it comes with a simple setup/install program, or you can play directly from the CD itself. Otherwise, enlist the help of a nearby friend with Windows software experience. You might also hire a local consultant, such as one from Geek Squad.
Q. I downloaded EBP from a site other than yours. Is that OK? A. We recommend against it because too often other sites add malware, spyware or even viruses to downloads after luring you in with a claim of free software. You can get a free trial via the game download right from our official site. Even if an alternate site is honest, they might supply you an older version. You can get the latest and greatest by downloading from our RailGameFans site.
Q. Can I get a copy on diskette? A. No, EBP and EBPEdit are available via download and on CD only.

Support
Q. How do I get Support Plan coverage? A. One year (12 months) of Support Plan coverage is currently packaged with initial registrations, or 3 months for secondary/recovery/upgrade registrations paid after the initial; those 3 months are doubled to 6 if Support Plan coverage has not expired at time of order. The coverage period begins upon our receipt of your paid order or our supply of a free recovery registration passcode to you, whichever comes first. Free recovery registrations do not extend a Support Plan coverage period.
Q. What does a Support Plan include? A. With a product's Support Plan you get free product technical support via email, and free recovery passcodes as described in the new passcode question above. Without a Support Plan if you encounter trouble you can use the FAQs at this site, or pay for support. Such paid assistance via email is available for a fee as shown on the services order form.
Q. How do I get tech support? A. For registrations convered by a Support Plan, free product support is available via email to intersys@insystem.com. If you are reporting a game operation problem, be sure to detail the steps needed to reproduce the problem here. If the problem occurs only during a match, to your email attach a saved game along with directions on how we can see the problem occur. Screen shots are usually not helpful so do not send any unless requested. We cannot assist with issues in third-party products (operating systems, firewalls, routers, etc.) so for those products we recommend you contact their manufacturer.
Q. Can I get live support via telephone? A. In response to gamer request that we emphasize automation, we've arranged to provide free tech support via email, and this is what most people use. However, limited live tech support via telephone continues to be available. To obtain telephonic support first order the amount of time you want via our Paypal shopping cart or mail payment with a services order form; voice mail messages lacking this will not be returned. Though we will try our best, we cannot guarantee we will be able to resolve the issue(s) you discuss. It is unlikely we can resolve issues in third-party products (operating systems, firewalls, routers, etc.) so for those products we recommend you contact their manufacturer.
Q. How do I extend Support Plan coverage? A. To extend Support Plan coverage use the services order form. If your payment for a Support Plan is received by us before your current plan expires, the fee covers a 12-month extension. If you purchase a Support Plan while without a current one (such as after your plan has expired), the fee is the same but the coverage period is reduced to 6 months.
Q. Does a paid secondary or recovery registration extend Support Plan coverage? A. Yes, but only to the extent not already covered by an existing Support Plan. For example, if your existing Support Plan expires August 1 but on July 1 you pay for a recovery registration your Support Plan coverage of the product is extended from the date of that purchase (July 1).
Q. How else can I extend my EBP Support Plan coverage? A. Introduce your friends and family to the game! Send new customers our way and we'll extend your coverage by 3 months for each such referral. Instruct the person to enter your name in the "Referred by (if any)" box near the bottom of their order form when they place their EBP registration order. Note that to qualify for this free extension you must have active, non-expired Support Plan coverage. If your coverage has expired don't dismay, you can get the same free extension if we receive 2 referrals as described above within 30 days of each other.
Q. Can I continue to use my registered game without Support Plan coverage? A. Sure, a registration is good for the life of the hardware / operating system. Many people have continued to enjoy our software for decades. Be sure to back up your registration as described elsewhere.
Q. I'm a power user and want a high level of support and software. A. By customer request, for serious gamers and gamer families we offer a Pro Support Plan: pre-pay for 6 hours of our expert, live telephone support at a 30% discount, and you will also receive free EBP software upgrades to new versions, a free copy of each new EBP map we release, free EBP recovery passcodes (up to 1 per month), and free map refreshes (up to 1 per month). Separately these cost more than $1700 per year, but added to your registration as the Pro Support Plan they cost only $999. Long-term serious gamers can sign up for 10 years of such coverage for a one-time $4995 fee. A separate, equivalent Pro Support Plan is available for devoted map developers using EBPEdit. For decades our tech support has been ranked by customers to be among the best in the industry, and the Pro Support Plan gives you direct access to our software developers, something few companies offer at any price.

Upgrades
Q. What's new in the software? A. See the version history page.
Q. How do I upgrade to the newest/current version? A. Most people use the automated upgrade: in the program choose the File, Download Update pull-down menu. If you experience any trouble, upgrade manually: download from the main EBP page and install a new copy to replace the old.

Minor updates (for example, version 1.6.0 to 1.6.1) are free. Like most software, more significant upgrades are available for a small fee. After installing a fee-based upgrade, use Paypal or an order form and be sure to send us your new pre-registration number obtained from the Help, Registration Numbers pull-down menu of the new version. We need that to determine and reply with your new passcode. Pre-registration numbers begin with the digit 1.

With an upgrade order, include information so we can find your prior registration in our database. For example, if your email address and/or zip codes have changed, include mention of the old ones under which you had registered in the past.

Q. How can I distinguish a minor (free) update from a more significant (fee) one? A. Minor updates change the last of the 3 version digit groups. So, for example, if you have registered version 1.5.0, then all the 1.5.x updates are free for you, but there is a fee to upgrade to 1.6.x.
Q. Are the upgrades discounted? A. Users of a prior EBP version can upgrade their registered copies to the newest version at the lower "upgrade" pricing shown on an order form. This discount pricing applies only the first time you place an upgrade order for a given new version.

People with registrations for their multiple computers should order upgrades simultaneously for all registrations for which they wish to maintain registration benefits. For example, if someone who has registered 3 copies of prior versions orders upgrades for just 2 of those 3, all registration benefits for the third copy will be lost.

Q. How can I find out which version I already have? A. Use the Help, About pull-down menu. The version number is displayed at the top of the window that opens.
Q. When doing the automated upgrade, I got an error 105 message. A. Error 105 is sometimes a false alarm generated by third-party software. After the error, exit EBP and restart it. If you do indeed now have the new version, the message was mistaken and can be ignored. If you continue to have trouble, manually download and install a fresh copy of EBP.
Q. Is my "invalid passcode" related to program versions? A. Register the version you want to be using. If you want to upgrade to the current version, do so before sending us the pre-registration number, and verify the version operates as you wish. Do not change EBP versions between when you obtain the pre-registration number and when you enter the passcode we supply otherwise you may render your passcode invalid! If you do by mistake, run the version of EBP from which you had obtained the pre-registration number you sent us and enter the passcode into it. If you used the automated upgrade, you will find the older version(s) of EBP.EXE renamed with a version number (such as EBP158.EXE) in the same folder as the current EBP. If you do not have the older version, you can order a secondary registration (discounted price, see an order form) for the current version.
Q. I have a Version 1.4.x Free Trial CD but wish to try the latest version. A. Install from the Free Trial CD to get the game running, then upgrade immediately; this will allow you to continue your free trial period under the latest version. Most people use the automated upgrade: in EBP choose the File, Download Update pull-down menu. If you experience any trouble, upgrade manually: download from the main EBP page and install a new copy to replace the old.
Q. I'm reluctant to upgrade because of bad experiences with other software packages. A. We know what you mean, sometimes we prefer an older version! Here's what to do: 1) rename your existing EBP.EXE game program something else, such as EBPold.EXE, 2) download the latest version, 3) install it. After you try it, if you don't like it, simply delete the new EBP.EXE, and rename the old one back.

If you use the automated upgrade, this renaming (i.e. preservation) of the old version is done for you automatically.

Q. Will I be able to try out a new version for which there is an upgrade fee? A. Minor updates for which there are no fee can be installed and played immediately. More significant updates for which there is a fee let registered users of prior versions give them a try before paying: they limit the number of players, rounds and or maps.
Q. I upgraded today but when I try to play EBP tells me my trial period has ended. A. For the upgrade trial to work, install the new version into the same directory as the prior.
Q. Do I also need to upgrade alternate maps I purchased in the past? A. Prior maps are upwardly compatible with the new version. You do not need to buy them again or pay extra to use them in the new version of EBP. The newest maps are described on the EBP Maps page.
Q. Can my old saved games be loaded into the new version? A. Yes, saved games from prior versions of EBP are upwardly compatible.
Q. I'd like to buy some new maps when I pay to upgrade EBP. Can I get them at a discount? A. Map packages are discounted. If you order a map package we can treat the EBP portion of the package as your upgrade.

Game Operation
Q. Why won't EBP let me play on an alternate map? A. You must keep all your alternate maps (.EBM files) in the same folder/subdirectory as the EBP.EXE program. Also, note EBP requires registration before you can play on alternate maps.
Q. When I double-click on a saved game, I'd like EBP to start and open that game. A. Create what is known as a "file association". In EBP (version 1.5.27 and later) use the File, Create File Association menu. Or, if you prefer to set it up manually, you need to create a file association in Windows between .EBZ saved game files and the EBP.EXE game. Exactly how to do this varies based on your operating system version. Here's how to in Windows XP.
Q. I'm getting the following message: "Registration problem. License setup failed 10". A. This can happen if Windows is configured for a Double-Byte Character System (DBCS). DBCS is not compatible with EBP. You can change this Windows setting, if such a change will not disrupt your use of other programs. How to do so varies by Windows version, but in general: use the Control Panel, Regional and Language Settings, Advanced, and set "Language for non-Unicode Programs" to English.

After such a change, if when you try EBP the problem persists, you must delete the EBP.LIC file; EBP.LIC is typically found in the folder that contains the EBP.EXE program, but sometimes Windows puts it in your UserProfile directory.

Q. The program displayed an unusual/unexpected message or crashed (stopped running) while I was using it. What's the problem? A. That is rare. Here are assorted things you can try to resolve the problem:
  • Shut down the computer, restart it, and run EBP first. If EBP works, that means some other software was interfering with EBP.
  • If EBP closed without warning, such as when you tried to view help or download an update, and now won't start back up, it's likely your antivirus checker being hypersensitive.
  • Temporarily turn off your virus checker and restart EBP (for example, in Norton Antivirus restore EBP from quarantine -contact them if you need help- then turn off Sonar).
  • We scan all our game programs with Norton Antivirus which reports no trouble with them. If your antivirus program reports a problem, ask the developer for details as to why, or switch to a different antivirus program.
  • Check if your problem is known and has been fixed: see the version history page.
  • Exit EBP, temporarily rename the EBP.INI file, restart EBP and play a match under the game's default configuration. If the problem goes away, it had been related your altering the program's initial configuration, for example, choosing different display settings or game options. EBP is so customizable, certain particular combinations of options are infrequently used, thus might hide a bug. If you can isolate which configuration setting is related to the trouble you observe, and we can repeat the EBP fault here, we'll fix it.
  • If you have trouble with network or Web play, further below see "How can I check that multi-player EBP is working properly?"
  • Make a backup of your existing EBP, then reinstall EBP from a fresh download.
  • Reinstall the VBRUN drivers: download VBRUN60.EXE (approx. 1000k) and run it
  • Explore what is "unusual" about your computer's configuration. Non-USA settings? Atypical disk drives or network? Uncommon virus checker? Temporarily reconfigure settings to more common ones and restart EBP. Note that "error 13" upon startup was due to international settings that employ a comma as the decimal point; EBP was adjusted to avoid that trouble beginning with version 1.4.
  • The most likely cause of a mid-game crash is the display driver for your copy of Windows. Try changing your Windows Control Panel, Display settings to some other resolution (screen size) and/or color depth, then shutdown the computer, restart it and run EBP. If the problem goes away, it means the display drivers for the resolution and/or color depth you had been using contain bugs. You might be able to obtain updates from Microsoft or your computer's manufacturer.
  • Via your Windows Control Panel, check that you have at least one printer driver installed. A bug in Windows can cause the program to hang if your computer has no printers set up. Use Windows to set up a "generic" or "text only" printer if you have no physical printer.
  • Minimize the game map graphics available. To do so, temporarily rename the USABGND.JPG file found in the directory/folder in which you installed EBP.EXE. Restart EBP and play on the USA map. If the problem goes away, it means the display drivers of your computer contain bugs that prevent EBP from showing the proper graphics. You might be able to obtain display driver updates from Microsoft or your computer's manufacturer.
  • Search your system for copies of the file CP5DLL32.DLL. If any are found outside of the directory/folder in which you installed EBP.EXE, rename them. Then shutdown and restart the computer. If RBP now works, it means the problem is being caused by the "rogue" CP5DLL32.DLL file. This problem is the most common cause of errors "9" and "35" during play. Note: this might cause other programs on your computer to malfunction because they can't find the renamed files (in that case, rename them back).
  • Was EBP working for awhile, and now it crashes? The problem is likely due to a change you made on your computer. Try restoring older settings. If you recently installed some other, new software perhaps it is causing conflicts with EBP. Try uninstalling it.
  • Reinstall Windows, then reinstall EBP as your first application (drastic, but it usually works). If this solves the problem, it means that some other application was interfering with EBP. Note: this will cause you to lose your EBP registration, and you will need to re-register!
If you discover the solution, please describe it to us so we can pass it along to others who might encounter similar trouble in the future. We estimate that problems will remain unresolved (after all the steps above) on about 1 of 10000 computers. If you encounter such an uncooperative computer, we recommend you run EBP on some other computer instead. Do not register EBP until you are satisfied with how it is working on your computer.
Q. I want it to run on my current computer! A. EBP works fine on the vast majority of computers. If the steps above do not resolve the problem on your computer, the cause is some unusual configuration or conflicting software on it. It is not economically practical for us to remotely track down such a cause. If you are serious about us doing so, we can help if you are willing to pay labor and expenses (contact us). Since the average such fee can quickly exceed $1000, it is usually cheaper to simply buy a new computer. Alternatively, you might hire an inexpensive local consultant, such as one from Geek Squad.
Q. Windows reports that EBP caused an error in module xxx... at yyy... A. That's Microsoft speak for "EBP revealed that a bug exists" in that software module (probably a component of Windows). You can report the problem to the maker of that module, but don't hold your breath waiting for them to fix it.
Q. Are there any bugs in EBP? A. We know of no repeatable defects in the software's operation. EBP is as "bug free as can be" because we promptly fix any problems discovered in the current version. Despite thousands of users and millions of games played, only one or two bugs per year are reported. We discover and repair the majority of problems via in-house testing long before you might encounter them. Despite this ongoing effort, it's likely some remain hiding within the software, but of course we can only fix those that are reported and repeatable.
Q. The program doesn't seem to operate right. A. Retrace your steps, and if the problem keeps occurring, send us a list of the minimum steps that we need to reproduce it here. If we can replicate the problem, we can almost certainly fix it. Conversely, if the steps you provide work properly here, we almost certainly cannot do anything to address it, and it will be chalked up to some unknown difference of your computer from the norm.

Very few true bugs are reported each year. Please note the following are sometimes mistaken for bugs: inability to move your train or build when an active event disallows such; play per the board game rules rather than your house rules; suboptimal but legal play by the AI bots; and inability to connect for Web play.

Typically it is useful to send us a saved game to demo a problem you observe. Reload the saved game and retrace your steps. If the problem is repeatable, send us the game saved at a point immediately before the failure, plus the list of the steps and we'll be happy to look into it.

If you do not follow the above before sending a report, we'll likely be unable to assist beyond directing you to this or another FAQ.

Q. How can I send you a saved game after the program crashed? A. True crashes (program execution ends unexpectedly) are exceedingly rare. If you experience crashes, restart EBP and enable the "AutoSave before every turn" feature in the Game Options window, then play a game. If the program crashes, the state of the game just before the crash will be preserved in the files in AutoSave location (configured in the Game Options window) under names that resemble ebAS###x.EBZ where ### is the round number and x is a letter A=player 1's turn, B=player 2's turn, etc. Restart EBP, and open the newest autosave game file (i.e. the one that corresponds to the player whose turn it was when the program crashed). Try to resume playing. If the program crashes immediately, you have found a repeatable bug. Send us that .EBZ file with a description of what error messages you received.
Q. What's an .EBZ file? A. A file with the extension .EBZ is created by EBP to store a saved game. One such file is created when you use File, Save As in EBP. It is a ZIP compressed version of an .EBG saved-game file that contains a mix of text and binary data. You may also see .EBM files, those are text-format files that describe a map (such as USA or Europe); .EBM files can be created with our EBPEdit application.
Q. Is there an Iron Dragon map? A. Iron Dragon has many unique features not presently supported in EB Pronto. There existed a computer version created by Eden Studios but it appears registrations are no longer being sold. We now have a license from Mayfair Games to produce Iron Dragon for EBP.
Q. I'd like to suggest a new feature for or improvement to the software. A. Sure, send it to intersys@insystem.com. Many of EBP's features had their origin in ideas suggested by users. Obviously, we can't guarantee your suggestion will be added, but we'll consider it. Lawyer-speak: Note that suggestions received become the property of Intersystem Concepts, Inc.
Q. My favorite house rule is not in the software. Can you add it? A. Crayon rail games lend themselves to many house rules. EBP supports the most popular variant rules. Programming the AI to handle variant rules well, and in combination with the others, can be complex and hence expensive to implement. Your suggestions are welcome as we might implement those most in demand. If you are anxious for a new feature so much as to be willing to fund its development (cost can exceed $5000), feel free to contact us. Serious inquiries only, please.

Windows Vista / 7 / 8 / 10
Q. I'm seeing a security warning the first time I use the program. A. That's to be expected and is simply Windows alerting you that you are running a new program.
Q. I'm having trouble with setup or entering my passcode, such as getting Error 75 or A52. I'm using Windows 10. A. If you are using Windows Vista/7/8/10, here are some tips:
  • Do not install the game into "Program Files" or a subdirectory of it.
  • For the setup and registration process, you must run the game program as an Administrator.
  • Running Windows as Administrator is not enough, you have to run the game as Administrator.
  • The easiest way to do so is to right click on the game's desktop icon and choose Run as Administrator.
  • When you start up and/or enter your registration passcode, it is normal for Windows to warn you about computer security. You may see "Intersystem Concepts" listed as developer... that's us.
  • Microsoft has more information online, including an overview.
  • Microsoft also has details.
After setup and registration, you should not need to run the game as an Administrator.
Q. When using help I get a "Navigation to the webpage was canceled", or "The address is not valid" or "Why can't I get help from this program?" message. A. Windows Vista/7/8/10 have bugs/quirks/issues handling help systems. There are multiple ways to get around the trouble:

  • 1) Manually unblock EBP's in-game help file. In the directory in which you installed EBP, find and right click on EBP.CHM, choose Properties, then click on Unblock. More details are here and here.
  • 2) Or, switch to Winhelp
    • 1) add the Winhelp module (downloadable from Microsoft)
    • 2) then rename or delete the EBP.CHM file (doing so tells EBP to use the supplied EBP.HLP alternate help file instead)
  • 3) Or, upgrade to EBP version 1.6 which replaces the problematic .CHM help system with an .HTM one that displays help via your browser.
Q. I can't unblock the EBP.CHM help file because Windows 8 has no unblock feature. A. It's odd Microsoft makes what should be a simple thing like help so difficult. The unblock feature is hidden in Windows 8, but can be enabled as described at the Windows Club. Or, upgrade to EBP version 1.6 which replaces the problematic .CHM help system with an .HTM one that displays help via your browser.
Q. When using help I get the message "Internet Explorer restricted this webpage from running scripts or ActiveX controls." A. That's a bug/quirk/issue in newer Windows versions since 1) all of EBP's in-game help is stored on your computer, not on the web, and 2) EBP's in-game help does not employ scripts or ActiveX controls. Along with the message Windows should offer a "Allow blocked content" option, which you can choose to turn off the repeated warnings.
Q. How do I play on my smartphone? A. Microsoft says you can with Windows 10 but we have yet confirmed it.
Q. Does EBP work in 64-bit versions of Windows? A. It works fine for us, but some people report problems with other similar apps. If you have trouble, 1) install EBP into a folder within "Program Files (x86)", and 2) try running EBP in a 32-bit compatibility mode.
Q. EBP asks me if my operating system is Windows Vista and then exits. What gives? A. That's what happens if EBP is not run as Adminstrator. Try right-clicking EBP's desktop icon and choosing Run as Administrator.

Play by Email - Pbem
Q. How do I play Empire Builder by email? A. Starting with version 1.4, EBP automates the Play by email process. For each human player in a match, you input an email address. During play, EBP sends a copy of the match to the person when it is their turn. See the details in the Play by email topic of the in-game help, or in this PDF.
Q. How can I find more people for Pbem? A. Feel free to send a "looking for Pbem opponents" message to the members of the RailGameFan group at Yahoo! Groups.
Q. I tried using my Gmail account and the self test returns "Problem 530 detected during Pbem test. SMTP responded 530 5.7.0 Must issue a STARTTLS command first.; response should have been: 334" A. To employ Gmail for outbound Pbem you must enable EBP's "Use SSL" checkbox (beginning version 1.5.23). Be sure to set the other fields (username, password, port, etc.) as Gmail instructs, for example, in EBP choose File, Display Settings then set the Play By Email fields as described here:

My Email Address(es): [YourEmailName]@gmail.com
SMTP Mail Server: smtp.gmail.com
Username: [YourEmailName]@gmail.com
Password: [YourPassword]
SMTP Port Number: 465
Use SSL: (enable this checkbox)

For [YourEmailName] substitute your Gmail account name, and omit the [ ]. Do similar for [YourPassword]. If you leave the Password field blank, the game will not store it but rather will prompt you for it each session.

To employ your ISP's email system rather than Gmail, check with your ISP to learn the address of your SMTP Mail Server for outbound email. Some of the more common ones are in this off-site list.

Q. During the Pbem mailing process I get error 2147220975. A. That can happen if you incorrectly entered into EBP's Pbem settings the password of your email account. Some report McAfee virus protection can cause this problem too.
Q. My regular email service doesn't work, help! A. Use a free Yahoo email acccount instead. When we've tested Yahoo it works with EBP's Pbem, but you should try it yourself to be sure Yahoo has not made changes that interfere. If you do not already have an account there visit Yahoo's site and register.

Once you have a Yahoo email account, inform EBP of your info as follows:

  • run EBP version 1.4.x or newer
  • choose the File, Display Settings pull-down menu
  • in EBP's Display and Web Settings window, in the panel on the right, for My Email Address(es) enter xyz@yahoo.com where xyz is the Yahoo ID/email name you selected when you registered at Yahoo
  • for SMTP Mail Server enter smtp.mail.yahoo.com
  • for Username enter the Yahoo ID/email name you selected when you registered there; do not include @yahoo.com
  • for Password enter the password you chose when you registered at Yahoo
  • for SMTP Port Number enter 25
Then re-run EBP's Pbem self-test as described in this PDF. Check your email at Yahoo's site to see if the self-test message arrived there. If so, you are ready to play via email! During play, when it is your turn, the match will arrive at your Yahoo account as an email attachment.

If you prefer the incoming Pbem attachments to instead arrive in your regular (non-Yahoo) email box, when setting up the Pbem match and EBP asks to "Enter/confirm email address" simply specify your regular email address.

Q. I'm still having trouble! A. We're considering the possibility of providing SMTP email access for use with EBP Pbem for a small fee. This is not yet available, but will be arranged if there is enough demand. Let us know if you need and would be interested in such service.

Web Play
Q. How do I play online? A. There's no need for a special Web server, instead your copy of EB Pronto communicates directly via the Internet with a copy running on another computer. Basically, you and up to 5 of your friends all run EBP and decide which person will be GameMaster. The GM tells his IP address to the others (via phone, text message, etc.) and they follow EBP's prompts to connect for play. For details, see the "Web Play" topic in the game's on line help.

When the GM chooses the "Make me GameMaster" option, EBP displays his dot address(es). For play over the Web, the GM should tell opponents his external dot address. For play over a local network (router), the GM should tell opponents his local dot address. If EBP is not displaying the dot address, the GM can use his web browser to obtain it manually by visiting Web sites such as http://checkip.dyndns.org or http://ipdetect.dnspark.com. Both sites show the external dot address of the visitor; the GM should tell that dot address to the players who are attempting to connect to him for a game.

Q. Can I play via my home network? How? A. Most likely you can, even if you haven't set up full networking and instead simply have your home computers connected to the same router. When you start an online game, EBP will show the IP address of that router. You employ that address to connect for a game within your local router/network, with each person using their own computer.
Q. Two-player live matches work fine, but trouble happens with more than two. A. This is a known problem in Windows if your C:\windows\system32\mswinsck.ocx file is old. If your copy of that file is dated before October 10, 2008, you should install a newer one as described below.
Q. Does EBP's Web capability work on my network? A. It should if your network uses standard IP (Internet protocol) addressing.
Q. My friend and I have been unable to connect for a Web match. A. If you are unable to connect, (such as connection attempts to the GM yielding messages like "Main Error 10060 doing 3: The attempt to connect timed out"), it likely due to firewalls or other connection inhibitors. Try switching roles: let the other person be the GM of the match. Sometimes simply reversing the communication like this allows the computers to connect. If the problem persists, you probably need to tell your firewall or router to allow the connection (see following questions and answers).
Q. We think the connection trouble is due to his router acting as a firewall. Help!

Sample router setup screen
as viewed in your browser
(click to enlarge):

IP addresses of
admin interface
for common brands:
Netgear 192.168.0.1
D-Link 192.168.0.1
Linksys 192.168.1.1
Belkin 192.168.2.1

A. To configure your router to allow incoming connections, you need to open ports 1103 and 1104 for use by EBP. Note that if you are playing via your local/home router rather than over the Internet, this is usually not necessary.

The steps below, kindly provided by Rich Shipley, describe the process for a Linksys router; you may need to adjust them for other brands:

    "You need to go into the admin web interface on the router, usually 192.168.1.1 unless this has been changed. (Do this by running your Web browser and manually entering 192.168.1.1 in its URL/location/address field. If that value fails, consult your router's documentation to look up the value your model needs.)

    "The user name is left blank and the password is 'admin' unless it has been changed. (If that fails, also try admin as user name and leave the password field blank, or enter admin in both fields.)

    "To find the web address of the router (this is what you would need to enter in EBP) click the 'Status' tab and find the IP Address in the 'WAN:' section. (Normally you can skip this because EBP shows you your IP Address.)

    "Unless the user's computer is set up as a DMZ (usually not a good idea), you will also have to configure the Linksys router to forward an IP port to the proper computer in order to accept external connections. To set this up:

    "Click the 'Advanced' tab and the 'Forwarding' tab. On some router models, you should click the 'Applications & Gaming' tab instead.

    "You then enter the service port of the EBP application (EBP uses ports 1103 and 1104) on the left and the local IP address of the individual computer on the right.

    "To find a computer's local IP address you can bring up the command prompt in Windows (Start-Programs-Accessories-Command Prompt) and enter 'ipconfig'. Some OS versions use 'winipcfg' instead. Copy the displayed IP Address into the router's IP Address field. Usually it is similar to that seen in the sample screen shot at left.

    "If the user has DHCP enabled, the IP addresses of computers may change once in a while and you might have to adjust the local IP address above."

Thanks for that info, Rich!
Q. I saw error code 10060. Can the connection trouble be due to a software firewall? A. If your software-based firewall is the culprit, "Connection is forcefully rejected" is the most common message seen when a player attempts to connect to the GM, but you might also see code 10060 "Connection Timed Out". You need to tell your software firewall to allow EBP to connect.

For example, in Windows Vista do the following: go to your Windows Control Panel, look in the Security area, click "Allow a program through Windows Firewall". This opens the Windows Firewall Settings window, Exceptions tab. In the list of programs, look for Empire Builder Pronto, EB Pronto or EBP (if it is not already in the list, use the "Add program" feature). Enable an exception by clicking EBP's check box.

The general unblocking process is: Start >Control Panel >(Windows) Firewall >Exceptions >Add Program >Add EBP to your list

In Windows XP you may need to configure the Internet Connection Firewall as described by Microsoft.

Q. How can I check that multi-player EBP is working properly? A. To check, run two instances of EBP on the same computer and connect the two for a network match by using the local dot address 127.0.0.1

Detailed steps:

  • 1) run EBP
  • 2) use Game, Start then the Web, Make Me GameMaster pull-down menus
  • 3) start another instance of EBP on the same computer
  • 4) use Game, Start then the Web, Make Me a Player pull-down menus
  • 5) as the dot address to which to connect enter 127.0.0.1
This links the two instances of EBP together such that in the GM instance you can use the Web window's Match, Begin/Resume menu to get things going. When you build track in one instance of EBP, it will also instantly show up on the map of the other, just as if you were playing over the Web or your local network. Note having the two or more EBP game windows open and running simultaneously on the same display monitor can get confusing in a hurry.

This test isolates all network play connection and communcation to within your computer. Internally EBP is processing the match just like it would if the players were at different physical locations.

Success of this test proves a multi-player problem lies outside of EBP. If you pass this test, but still have problems, then you've isolated the trouble to the configuration of your router, firewalls, other items that control/permit access to your computer, or the interference/malfunction of third-party software. For assistance, consult online references and the third party manufacturers.

If you can't unblock your computer for Web play, consider using EBP's Play-by-email feature instead, which is less subject to firewalls.

Q. Any other "gotchas" to watch out for? A. Some routers periodically change the local address, for example 192.168.1.100 the next day becomes 192.168.1.101. This unannounced change can render useless the local IP address for which you previously had opened ports. If player have trouble connecting to the GM, the GM should verify that the local address EBP shows remains the one for which he had opened router ports.

Another gotcha is that some router configuration screens require your browser's Javascript to be enabled while you are changing their settings. If Javascript is disabled, it may look like the router accepted your port opening settings, but in reality it hasn't.

Q. I want to play one friend via the Web, but we want a 3-player match. A. On the computer of the GM for the Web-based match, simply choose one of EBP's AI computer players to fill additional player slot(s).
Q. Can I test the Web play features during my free trial period? A. Yes, those features are operational during the trial period before you register.
Q. Can I host Web play on a map others do not have? A. No, each participant needs to purchase and obtain from us a copy of the map.
Q. Is dialup fast enough for Web play? A. Yes. During Web play EBP communicates the game info among the participants by sending very small packets of data. A high speed connection is not required.
Q. I get no response when I choose an item from the Web pull-down menu. A. This is most likely due to missing or old Windows internet drivers on your computer. Update your drivers as described in install FAQ below.
Q. I get error 75 or 76 and a message about REMOTEGM.EBZ when I try to play an Internet game. What's wrong? A. Your temporary file path is set wrong. One way to fix it is to go to EBP's File, Program Settings window and change the "AutoSave and temp file location" setting to the root directory of any drive.

Driver / Hardware Issues
Q. Does EBP work with a Windows 8 tablet? A. EBP operates with Windows 8 and supports touch-based interfaces. Note for EBP you need the full Windows 8 or 8.1 version, not Windows RT. The Microsoft Surface Pro tablets run EBP (photo) just fine. For optimal touch screen use, we recommend EBP version 1.6 or later because we have tuned it for touch interfaces.

When using tablets, or any touch device and/or small display, we recommend the following:

  • make map dragging less prone to accidental track builds by turning off Autobuild
  • make the map larger by turning off Map scroll bars
  • enlarge the game's text fonts via Display Settings
  • enlarge all Windows elements, such as pull-down menus, via the Windows 8 Control Panel, Appearance and Personalization, Display, Change the size of all items
  • if you turn off the Windows "press and hold to right click" feature, you can still access EBP's right click popup menu features by choosing Show, Right-click menu
  • in windows lacking a Help button or Help pull-down menu item, help can usually be reached by tapping the descriptive text found below the window's title bar; often this text will include wording like "Click here for Help"
Q. Can I run EBP on an iPad? A. We've not tried it ourselves, but users report EBP runs fine if you first install Linux and Wine. There's an easy way to check any hardware for compatibility: try the free trial download. If it's the tablet form-factor you seek, EBP runs on Windows tablets such as the Surface Pro.
Q. Can I run EBP on a Mac or under Linux? A. Many people have reported success running EBP via Windows emulation software for those operating systems such as Parallels or VMware Fusion for the Mac, Wine for Linux.
Q. I didn't get an EBP icon on my Windows desktop. A. Here's how to create one manually: right click on an empty area of your Desktop, and select New, Shortcut. When Windows prompts for the location of the item, enter the path to where you installed the program, such as C:\EBP\EBP.EXE . If you do not recall where you installed the program, use the Windows Search feature and look for EBP.EXE .
Q. I'm getting the messages "A required .DLL file, MSVBVM60.DLL was not found." and "Cannot find file 'C:\EBP\EBPEDIT.EXE' (or one of its components)." or "Cannot find file 'C:\EBP\EBP.EXE' (or one of its components)." A. You need to download and install some files EBP needs to operate. Most computers already have these files. Do this:
  • 1) if your copy of EB Pronto came on CD, insert the disc
  • 2) run the disc's VBRUN60.EXE and answer Yes when asked "Would you like to install the Visual Basic 6.0 run time files?"
-or-
  • 1) download VBRUN60.EXE (approx. 1000k)
  • 2) run the downloaded copy of VBRUN60.EXE and answer Yes when asked "Would you like to install the Visual Basic 6.0 run time files?"
Q. I get "Run-time error '372' Failed to load control 'Inet' from msinet.ocx. Your version of Msinet.ocx may be outdated. Make sure you are using the version of the control that was provided with your application."

or "Run-time error 339, Component 'MSINET.OCX' or one of its dependencies not correctly registered: a file is missing or invalid."
A. This is known to occur with versions of Windows internet drivers dated before 1998, and in Windows Vista. You must update the drivers EBP needs to operate. Do this:
  • 1) look in your EBP folder or CD for a MSWINET.INF file
  • 2) right click on the disc's MSINET.INF file and choose Install
-or-
  • 1) download http://activex.microsoft.com/controls/vb6/msinet.cab
  • 2) open the downloaded CAB file by double clicking it inside Windows (or via Microsoft's CabView utility)
  • 3) extract the files from the CAB (usually MSINET.INF and MSINET.OCX) to a folder
  • 4) right click on the extracted MSINET.INF file and choose Install
If you are using a 64-bit version of Windows and still have trouble, see this additional information from Microsoft.
Q. I get "Run-time error '372' Failed to load control 'Winsock' from mswinsck.ocx. Your version of Mswinsck.ocx may be outdated. Make sure you are using the version of the control that was provided with your application."

or "Run-time error 339, Component 'MSWINSCK.OCX' or one of its dependencies not correctly registered: a file is missing or invalid."
A. There are several known problems with versions of Microsoft's Winsock drivers dated before October 2008 and in Windows Vista. You must update the drivers EBP needs to operate. Do this:
  • 1) look in your EBP folder or CD for a MSWINSCK.INF file
  • 2) right click on the disc's MSWINSCK.INF file and choose Install
-or-
  • 1) download http://activex.microsoft.com/controls/vb6/mswinsck.cab
  • 2) open the downloaded CAB file by double clicking it inside Windows (or via Microsoft's CabView utility)
  • 3) extract the files from the CAB (usually MSWINSCK.INF and MSWINSCK.OCX) to a folder
  • 4) right click on the extracted MSWINSCK.INF file and choose Install
If you are using a 64-bit version of Windows and still have trouble, see this additional information from Microsoft.
Q. I tried to GM a Web game on my Mac with Virtual PC, but received "Error 76". Can that be fixed? A. This problem was discovered by Chuck Weinstock, who also found a solution when using direct network connections. He writes:
    "Virtual PC is a PC emulator that allows you to run Windows (various versions) on your Macintosh. It works well in most cases. However, when I went to use EBP2 on it, I found that it would not run properly in 'Gamemaster' mode. It worked fine as a 'Player' when connected to a real PC, but not the other way around.

    "After much trial and error and with a little help from others, I discovered that you need to do the following to get it to work.

    1. Turn off 'Shared IP' in the Virtual PC preferences.
    2. Go into the Network control panel in Windows and configure it with exactly the same information that appears in your TCP/IP control panel on the Macintosh after you connect to the Internet. (Alternatively you can set up Dialup Networking and connect directly from Windows instead of through the Mac.)
    3. Make sure that the EBP2 directory (whatever you call it) is at the top level. I had things stored in C:\Program Files\EBP2\ and it did not work. When I moved it to C:\EBP2\ it worked just fine."

Thanks for sharing that info, Chuck!
Q. Will you create a version of EBP specifically for the Mac, iPad or device with another operating system? A. EBP already runs on a Mac via emulators like Parallels, as well as on tablets that run Windows such as the Samsung Galaxy and Microsoft Surface Pro, plus under Linux via Wine. Developing a quality implementation for other platforms is a significant doing, and so far no one has wanted to fund such a project either via money or effort. If you wish to facilitate the project, such as by licensing our technology, contact us (serious inquiries only, please). In the meantime, consider something like SplashTop to access EBP remotely.

Display Issues
Q. Contracts replot slowly when being dragged. A. Windows Vista and newer use "Desktop Composition" that slows certain screen replots in older versions of EBP. The solution: in Windows right click on EBP.EXE, choose Properties, then Compatibility, then check "Disable desktop composition". EBP version 1.6.x works around this problem such that you will not need to disable desktop composition.
Q. That colorful map background is hard on my eyes. Can I get rid of it? A. You can disable the "map bgnd image" via EBP's Display Settings window. Note also that some maps have multiple background images available; a list will be displayed in the settings window.
Q. The animated map background zoom is slow, or makes me dizzy. Can I turn it off? A. Yes, use the File, Display Settings pull down menu and disable the Zoom: Animated checkbox.
Q. The colors in the map background look very strange on one computer, but not on another. Why? A. Many of the video drivers used by Windows have bugs that prevent the proper display of the map background when you are running in 256-color (8-bit) mode. Exit the game, reconfigure your copy of Windows to employ more than 256-colors, and then retry. If that fails, contact your computer's manufacturer to obtain a display driver update, which may contain bug fixes. Or, turn off the "map bgnd image" entirely via EBP's Display Settings window. Some maps come with an alternate background image that works better in 256-color mode. You can choose an alternate background via the Display Settings window.

Miscellaneous
Q. Why are the pricing / terms / designs / etc. the way they are? A. The general answer is that all elements reflect the requests of the majority of train gamers. Things are the way they are because that's what gamers say they want. Gamers are a diverse group: something that may seem unusual to one is preferred by another. If you want something else, tell us, and if it garners enough support from others we will study making it happen.
Q. Has EBP been rated by the ESRB? A. No, it has not. We consider EBP to be a family game: both it and all game maps created by ICI (that's us) are suitable for play by all ages. However please note that maps created by others may contain content unsuitable for younger players, for example, drug references. Also, EBP allows for online Web play, and participants in such an online match can send text messages to each other. If you have concerns, use only maps designed by ICI and avoid use of EBP's online play features.
Q. Does Mayfair know of the EB Pronto computer version? A. Yes, the Empire Builder Pronto™ software is authorized by Mayfair Games, and Mayfair's Empire Builder® trademarks are used under license. We believe Mayfair is interested to see what new maps people invent with help from our EBPEdit map editor. Perhaps the best will be published in the future in board game form.
Q. Can I be notified of new items? A. Keep notified about Empire Builder® and EB Pronto™ via the RailGameFan mailing list. The list is operated by Yahoo! Groups. To join, send a blank email to railgamefan-subscribe@yahoogroups.com. If you later wish to unsubscribe send a blank email to railgamefan-unsubscribe@yahoogroups.com.


Back to main EBP page

Empire Builder is a registered trademark of Mayfair Games, and used here under license. Empire Builder Pronto is a trademark of Intersystem Concepts, Inc. EB Pronto and the alternate maps are not products of Mayfair Games.